FREQUENTLY ASKED QUESTIONS

How Do I Setup An Account To Shop Online?

If you are an existing Flexfit® EMEI customer but do not have an online account, please visit here  

If you are a new Flexfit EMEI customer, please visit here  

What Is The Return Policy?

Flexfit® EMEI has a “No Refund, No Return” policy. However, as per UK law, we can honour refunds or returns if products are faulty or do not match the product descriptions.  

To process a return, please email sales@flexfit-headwear.com 

Claims for damages, incorrect merchandise or shortages need to be made within five working days upon receipt of goods. 

All headwear must be inspected before embellishing. Customers are responsible for verifying style, colour, size and quality of headwear. 

Embroidered or printed headwear are not eligible for returns. 

Flexfit® EMEI are not responsible for embroidery costs incurred on any returned goods.  

Is There A Minimum Order Requirement?

Our minimum order quantity for the blank caps programme is 6pcs per colour or style 

Our minimum order quantity for the domestic caps programme is 18pcs per colour or style 

Our minimum order quantity for the overseas cap programme is 576pcs per colour or style 

When Will My Order Ship?

All orders from our blank caps programme will be shipped within 48 to 72 hours 

All orders from our domestic caps programme will be shipped within 21 to 28 working days 

For shipping times on orders from our overseas cap programme, please refer to your sales manager for more information 

What Are The Shipping Methods?

All orders with Flexfit® EMEI will be shipped with DHL Standard or UPS Standarddepending on the country which we are shipping to. 

Can I Use My Own Shipping Account To Collect My Order?

Please contact Flexfit® EMEI directly at sales@flexfit-headwear.com to discuss further. 

Can I Place A Back-order Online?

Yes you can place a back order of a style with Flexfit® EMEI

What Are The Payment Options?

Flexfit® EMEI accepts payment from Bank Transfers, PayPal, Apple Pay or Stripe. 

How Do I See Real-time Inventory?

To view your real-time inventory, login to your Flexfit account and choose the style you would like to see. 

How Do I See A Larger, Closer Up Image Of A Product Online?

To see a closer up image of a Flexfit® or Yupoong® cap, please visit our store here and select the product you require. 

What If I Want The Caps Branded?

Flexfit® EMEI can provide customised, branded caps. To discuss branding your caps, please email deprogram@flexfit-headwear.com so we can assist you. 

How Long Does It Take To Process An Order?

Blank caps orders are processed are between 48 and 72 hours. All blank cap orders will be then shipped with 48 and 72 hours.  

All orders from our domestic caps programme will be processed between 21 and 28 working days 

For processing times on orders from our overseas cap programme, please refer to your sales manager for more information. 

What If I Want A Style Of A Cap That Isn’t Shown On The Website?

If you’d like to enquire about a style of cap which we are not featuring on our website, please email us on customsales@flexfit-headwear.com so we can assist you.  

How Many Caps Fit Into 1 Master Carton?

We can fit between 72 and 144pcs into 1 Master Carton 

How Do I Find The Right Size And Fit?

To find the right size cap and fit for your head, please consult our Flexfit size chart 

 

What Currenies Can I Pay In?

Flexfit® EMEI accepts payments in GBP, Euro or USD

Can I Track My Order?

Yes, you can track your order once dispatched via your AWB number. 

Will I Have To Pay Duties And Taxes On My Order Blank Cap Orders?

No, all orders from Flexfit® EMEI are sold Delivered Duty Paid (DDP)

What If I Order More Than 144pcs Of 1 Style/ 1 Colour?

If you are looking to place an order more than 144pcs of 1 style or colour, you can discuss this further with the team at Flexfit® EMEI by emailing sales@flexfit-headwear.com 

Is Flexfit a brand?

Flexfit® Is Not A Brand, But A Technology That Combines Stretch Fitted Caps With A Comfort Fit. Our Flexfit® Caps Come In Various Crowns And Fits, Typically Known As Wp, Magic, Smart, X And Z Shapes. We Have Several Patent Products Under The Flexfit Technology, These Include; 

  • Flexfit® - The One And Only Original 
  • Flexfit 210® 
  • Flexfit 110® 
  • Flexfit Delta® 
What Is Flexfit Cap?

Flexfit® Caps Have Revolutionised Comfort And Technology In The Headwear Industry, Featuring A Special Patented Technology At Their Core That Offers Users With The Perfect Fit For A Variety Of Sizes. We Have Applied Scientific Construction, Considering Ergonomics And Ground-breaking Techniques, Such As Combining Polyurethane And Elastane To Create A Comfortable And Highly Effective Sweatband.  

Thanks To The Innovation Of Yupoong®, Special High-tech Fabrics Extend Right Through The Cap’s Crown, Offering All Head Shapes And Sizes A Fit That Looks As Perfect As It Feels.  

Flexfit® Caps Come In Several Technologies Including: Flexfit®, Flexfit 210®, Flexfit 110®, Flexfit Delta® 

Are Yupoong Hats Good?

All Yupoong® Caps Are Subject To A “Zero Defect” Quality Control Process, Meaning Each And Every Hat We Produce Is Of The Highest Possible Quality. 

How Do You Wash A Flexfit Cap?

We Strongly Recommend That You Do Not Wash Flexfit® Caps, As It Can Potentially Damage Construction. Instead, We Advise That When Cleaning Your Flexfit® Cap, You Do So With A Damp Cloth. 

Who Invented Flexfit?

Flexfit® Was Invented By Benny Cho, Founder Of Yupoong® (Which Was Established In 1974), And Launched In 1995 With Technology Patented Worldwide. 

Yupoong® Inc Is Based In South Korea And Is The Registered Owner Of Flexfit® Trademarks. 

Flexfit 210® Was Launched In 2007 

Flexfit 110® Was Launched In 2013 

Flexfit Delta® Was Launched In 2016  

Flexfit Was Invented By Yupoong® Inc, South Korea  

Is Yupoong And Flexfit The Same?

Yupoong® Inc Was Established In 1974 By Benny Cho In Seoul, Korea. For The Past 47 Years, Yupoong® Has Focused On Quality Headwear Manufacturing. As Part Of It Research And Design, Yupoong® Invented Flexfit Cap In 1995 And Made Them Patent Worldwide. Flexfit Caps And Companies Are Closely Associated With Yupoong® As They All Conquer The “World One Cap At A Time”.   

Where Is Flexfit Made?

Flexfit®/Yupoong® Caps Are Made And Manufactured In Vietnam And Bangladesh. 

What Is A Yupoong Cap?

Yupoong® Are Best Known For Their Reputable Caps Under The Well Known Names Such As Yp Classics, Yp Adjustable, Yp Beanies, Flexfit®, Flexfit 210®, Flexfit 110® And Flexfit Delta®.  In Addition To This, Yupoong® Caps Have An Unparalleled “Zero Defect” Quality Standard And Are Renown For The Fit And Comfort. Yupoong® Caps Are Made Under Sustainable And Ethical Working Conditions. 

What Are The Most Popular Hats Yupoong Produce?

Our Most Popular Hat Styles Include; Flexfit CapsFlexfit 110Yp ClassicsFlexfit DeltaFlexfit 210 And Yupoong Adjustables. 

What Is The Difference Between Low Crown And Mid Crown Hats?

The Depth Of The Crown A Mid-profile Hat Sits Just Above The Ears. While A Low Profile Hat Has Much Less Depth. 

How Do You Wear A Flexfit Hat?

How You Wear A Flexfit® Hat Is Entirely Up To You. It Can Be Worn Freely, Visor Facing View Direction, As Well As To The Side Or Back.  

Is Flexfit/Yupoong Ethical?

All Flexfit® Hats Produced In Our Factories Are Under International Corporate Social Responsibility Standards 

Does Flexfit Own Yupoong?

Yupoong® Is The Trade Mark Holder Of Flexfit®. Flexfit® Companies Are The Official Sales Offices For Yupoong®. 

When Did Flexfit Hats Come Out?

Flexfit® Caps Were Invented And Introduced To The Market In 1996.

What Brands Use Yupoong?

Yupoong® Is Used By Many Of The World’s Leading Brands, Including: Puma, Levis, Huf And Mitchell And Ness To Name A Few. Yupoong® Caps Are Trusted By Numerous Leading Brands, Thanks To Our Rigorous Zero Effect Quality Process, Along With The Companies Sustainable And Ethical Working Conditions.  

Who Makes Yupoong?

Yupoong® Is A Headwear Company That Was Established In Seoul, Korea In 1974. It Manufacturers Headwear Which Today Is Known Under The Names Of Flexfit®, Flexfit 210®, Flexfit 110® And Flexfit Delta®.  

Recently, Yupoong® Launched A Range Of Caps To Serve The Promotional Market Were Launched Under The “Yp” Symbol Which Is A Trade Mark Of Yupoong®. 

 

What Is The Meaning Of Yupoong?

Yupoong® Consists Of Two Characters; Yu () And Poong (). Yu Means “Us” And Poong Means “Bountiful”. As Such, The Term “Yupoong” Can Be Interpreted As “Because Of Us, Those Around Us Will Live Bountiful, Enriched Lives”.   

The Two Colours Of The Yupoong Logo Have Deeper Connotations. The Blue Symbolizes Yupoong’s® Creative Spirit In Reaching Higher. While The Red Symbolizes Yupoong’s® Dynamic Mindsets And Passions.  

The Yupoong® Logo Espouses The Ideology Of A Futuristic Company That Is Always Advancing And Satisfying The Needs Of Our Clients.  

Is Yupoong A Brand?

Since The 1970s, Yupoong® Has Been Driven By A Desire To Achieve Innovation, Excellent Quality And Outstanding Service. Its Beginnings May Have Been Humble, But Its Reputation Is Superb And Is Growing Every Year. Always The Front-runner In The Industry, The South Korean Company Is Known For Such Headwear Creativity As The Stretch-fit Technology Found In The Flexfit® Cap. 

Today, It Deservedly Boasts An Impressive List Of Well-known Clients, And This Portfolio Is Growing By The Day.